Return Policy

We are committed to making heirloom-quality, handmade products that utilizes natural patinas, grains, and other unique wood characteristics. We hope and anticipate that the product you receive meets your expectations and you are satisfied by its arrival. If your order arrives damaged or faulty, we are happy to offer a 14-day limited return policy. Please notify us immediately via email. Once the product has been returned it will be inspected. You will receive your refund within 30 days of the inspection.

Cancellation of Order

You have the right to cancel your order within 24 hours without charge. Please notify us within 48 hours via email.

Evaluation of Faulty Goods

While every effort is made to match all colors and finishes, wood is a natural product and there may be variations in color, grain pattern and shade (isn’t that what makes wood magnificent?). Certain issues will not be deemed as defective or faulty.

Our work is handcrafted from natural wood and accordingly there may be slight differences in size between products of the same description. All product dimensions specified by us are approximate.

Should we deem it impractical to offer a replacement product for any item that is damaged or faulty, we reserve the right to offer a repair, an allowance for a repair, or alternatively a refund for your purchase.

Please note these terms do not affect your statutory rights.